Terms and Conditions

Last updated: April 3, 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Vectyn (“Company,” “we,” “us,” or “our”), governing your access to and use of the website located at https://vectyn.com and all related services, features, and content (collectively, the “Service”). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Service.

1. Description of Service

The Service is a software platform that generates AI-assisted marketing materials, including but not limited to emails, landing pages, campaigns, avatar profiles, and related marketing outputs (collectively, “Outputs”). The Service operates through automated systems that execute a defined marketing framework on behalf of subscribers.

The Service is not a marketing agency, consulting firm, managed service provider, or done-for-you service. No human involvement occurs in the creation of Outputs unless explicitly and separately stated in writing by the Company. All Outputs are produced by automated software systems without human editorial review.

Outputs are provided as tools for informational and operational use only. You are solely responsible for reviewing, editing, validating, and determining the appropriateness of any Output prior to deployment or use. The Company makes no representation that any Output is complete, accurate, legally compliant, or fit for any particular purpose.

2. Eligibility and Legal Capacity

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater, to access or use the Service. By accessing or using the Service, you represent and warrant that you meet these eligibility requirements, that you have the legal capacity to enter into binding contracts, and that your use of the Service does not violate any applicable law or regulation.

The Company does not knowingly permit use of the Service by individuals who do not meet these requirements. If the Company becomes aware that a User does not meet these requirements, access will be terminated immediately.

3. Account Registration and Security

To access certain features of the Service, you are required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API keys associated with your account. You are responsible for all activity conducted through your account, whether or not authorized by you. You agree to notify the Company immediately upon becoming aware of any unauthorized access to or use of your account.

The Company reserves the right to suspend or terminate accounts for any violation of these Terms, including but not limited to providing false registration information, failing to maintain account security, or engaging in prohibited conduct as described herein.

4. Subscription, Billing, and Usage Limits

4.1 Subscription Basis.

The Service is offered on a subscription basis. Subscriptions are billed on a recurring cycle as specified at the time of purchase. By subscribing, you authorize the Company to charge your designated payment method on a recurring basis until your subscription is cancelled or terminated.

4.2 Usage Limits.

Each subscription tier includes a defined usage limit per billing cycle. Usage limits reset at the beginning of each new billing cycle. Usage is consumed through system actions including, but not limited to, executing steps, generating Outputs, and requesting additional Output variations (“Respins”). Usage limits are quota-based and allocated per billing cycle; they are not granular per-action credits, and the Company does not guarantee real-time tracking of individual usage events.

4.3 No Refunds.

All fees are non-refundable to the maximum extent permitted by applicable law. No refunds or credits will be issued for partially used subscription periods, consumed usage within a billing cycle, or unused usage limits at the end of a billing cycle.

4.4 Pricing and Limit Changes.

The Company reserves the right to modify subscription pricing and usage limits at any time. Where required by applicable law, the Company will provide advance notice of material pricing changes. Continued use of the Service following a pricing change constitutes your acceptance of the revised pricing.

4.5 Failed Payments.

If a payment is declined or fails, the Company may suspend access to the Service until payment is successfully processed. The Company is not liable for any loss or inconvenience resulting from suspension due to failed payment.

4.6 Abuse and Excessive Usage.

The Company reserves the right to throttle, suspend, or terminate access to the Service if usage patterns suggest abuse, automation, scraping, or circumvention of usage limits.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

(a) violate any applicable local, state, national, or international law or regulation;
(b) engage in or facilitate fraud, deception, misrepresentation, or impersonation of any person or entity;
(c) send unsolicited communications, spam, or abusive outreach using Outputs generated by the Service;
(d) use Outputs in connection with regulated industries — including but not limited to medical, legal, or financial claims — without ensuring independent compliance with applicable regulations;
(e) attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code, prompts, workflows, or underlying logic of the Service;
(f) attempt to bypass, circumvent, or exploit usage limits, safeguards, or access controls;
(g) use automated means, bots, or scripts to access or interact with the Service in a manner not expressly authorized;
(h) use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with other users’ access.

The Company reserves the right to investigate suspected violations and to take any action it deems appropriate, including suspension or termination of access.

6. User Inputs and Data Responsibility

You are solely responsible for all data, content, and information you submit to the Service (“Input Data”). You represent and warrant that:

(a) you have all necessary rights, licenses, and consents to submit Input Data to the Service;
(b) your submission and use of Input Data does not violate any applicable law, regulation, or third-party rights;
(c) where Input Data includes personal data of individuals, you have obtained all required consents and have a lawful basis for processing and submitting such data.

You agree not to submit to the Service:

(a) personal data of any individual without a lawful basis for processing and without appropriate consent where required;
(b) confidential or proprietary data of third parties without authorization from those parties;
(c) data you do not have the legal right to use, process, or submit.

Where you use the Service on behalf of business clients and submit data relating to those clients, you represent that you have obtained all necessary authorizations from those clients permitting such submission and processing.

The Company assumes no responsibility for Input Data and disclaims all liability arising from your submission or use of Input Data.

7. AI-Generated Outputs

Outputs generated by the Service are produced by automated artificial intelligence systems. By their nature, such Outputs:

(a) may contain inaccuracies, omissions, factual errors, or hallucinations;
(b) may not be unique and similar or identical Outputs may be generated for other users of the Service;
(c) may vary between generation runs even given identical inputs;
(d) may not be suitable for use without human review, editing, and validation.

The Company makes no representations or warranties of any kind regarding the accuracy, completeness, reliability, legal compliance, or effectiveness of any Output. The Company expressly disclaims all liability for any consequences arising from your use or deployment of Outputs without independent review and validation.

You are solely responsible for all decisions made in reliance on Outputs and for ensuring that any Output deployed complies with all applicable laws, regulations, and third-party obligations.

8. No Guarantee of Results

The Company does not guarantee any specific business outcomes resulting from use of the Service or deployment of Outputs. Without limiting the foregoing, the Company makes no guarantee of:

(a) revenue increases or business growth;
(b) lead generation or customer acquisition;
(c) conversion rate improvements;
(d) any specific return on investment.

All outcomes depend on factors entirely beyond the Company’s control, including but not limited to market conditions, execution quality, audience characteristics, and competitive environment. The Service provides tools; results depend on your independent execution.

9. Intellectual Property

9.1 Company Property.

All rights, title, and interest in and to the Service, including its software, architecture, workflows, prompts, systems, and underlying technology, are and remain the exclusive property of the Company and its licensors. These Terms do not transfer any ownership interest in the Service to you.

9.2 License to Outputs.

Subject to your compliance with these Terms and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, revocable license to use Outputs generated through the Service for your own lawful business purposes.

9.3 AI Output Ownership Disclaimer.

You acknowledge that AI-generated content exists in an unsettled legal landscape. The Company makes no representation, warranty, or guarantee regarding the copyrightability, protectability, or ownership of any Output. You are solely responsible for evaluating the intellectual property status of any Output prior to use.

9.4 Restrictions.

You may not, directly or indirectly:

(a) reproduce, distribute, sublicense, sell, or resell the Service or access to the Service;
(b) reverse engineer, decompile, or attempt to derive the prompts, workflows, or logic underlying the Service;
(c) use the Service to develop, train, or improve a competing artificial intelligence or marketing automation product;
(d) create derivative systems or services based on the Service’s architecture or outputs.

10. Agency Use and Client Responsibility

10.1 Permitted Use.

If you subscribe to an agency-tier plan and use the Service to generate Outputs on behalf of your clients, you are permitted to deliver those Outputs to your clients as part of your own service offering.

10.2 Prohibited Conduct.

You may not:

(a) resell, sublicense, or otherwise provide access to the Service itself to your clients or any third party;
(b) represent or present the Service as your own proprietary software platform, SaaS product, or technology;
(c) white-label or rebrand the Service for redistribution as a standalone product.

10.3 Agency Liability.

When using the Service on behalf of clients, you are solely and entirely responsible for all Outputs delivered to those clients and for all claims, liabilities, losses, or damages arising from or related to such Outputs, including but not limited to claims arising from the content of marketing materials, advertising claims, regulatory violations, or intellectual property issues. The Company has no liability to you, your clients, or any third party with respect to Outputs delivered within any agency or client relationship.

11. Third-Party Services and Dependencies

The Service relies on and may interact with third-party services and infrastructure providers, including but not limited to artificial intelligence providers, payment processors, and hosting infrastructure. The Company is not responsible for the availability, performance, accuracy, or conduct of any third-party service.

The Company makes no guarantee that third-party integrations or dependencies will remain functional, available, or supported. You assume all risk associated with your use of any third-party tools, platforms, or services referenced or recommended through the Service. The Company is not liable for any loss or damage arising from the failure, unavailability, or conduct of any third-party service.

12. Communications Consent

By creating an account and using the Service, you consent to receive transactional and service-related communications from the Company, including but not limited to account confirmations, billing notifications, service updates, and security alerts. These communications are necessary for the operation of the Service and cannot be opted out of while your account remains active.

Marketing and promotional communications will be provided in accordance with applicable law and will include opt-out mechanisms as required.

If the Company introduces SMS communications in the future, separate express consent will be obtained before any SMS messages are sent. Nothing in these Terms constitutes consent to SMS communications not yet offered.

13. Feedback and Submissions

If you provide the Company with feedback, ideas, suggestions, feature requests, bug reports, or other submissions (“Feedback”), you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, and incorporate such Feedback into the Service or other products and services without restriction, attribution, or compensation to you. You represent that your Feedback does not infringe any third-party rights.

14. Service Availability and Modifications

The Company does not guarantee uninterrupted or error-free access to the Service. The Company reserves the right, at any time and without prior notice, to:

(a) modify, update, or change any feature, functionality, or component of the Service;
(b) remove, discontinue, or restrict access to any feature or component of the Service;
(c) change the system behavior, Output format, or framework underlying the Service;
(d) suspend the Service temporarily for maintenance, upgrades, or operational reasons.

The Company is not liable for any loss, inconvenience, or damage arising from any modification, suspension, or discontinuation of the Service or any feature thereof. Your continued use of the Service following any such change constitutes your acceptance of the modified Service. If a change materially reduces the core functionality of the Service, your sole remedy is to cancel your subscription.

15. Termination

15.1 Termination by Company.

The Company may suspend or terminate your access to the Service at any time, with or without notice, for any of the following reasons:

(a) violation of any provision of these Terms;
(b) failure to pay applicable subscription fees;
(c) abusive, fraudulent, or harmful conduct;
(d) at the Company’s sole discretion, for any other reason the Company determines warrants termination.

15.2 Termination by User.

You may terminate your subscription at any time through your account settings or by contacting support. Termination takes effect at the end of the then-current billing cycle unless otherwise required by law.

15.3 Effect of Termination.

Upon termination of your account for any reason:

(a) your right to access and use the Service ceases immediately;
(b) all unused subscription usage is forfeited without refund;
(c) the Company may delete your account data in accordance with its data retention practices;
(d) provisions of these Terms that by their nature should survive termination shall survive, including Sections 7, 8, 9, 10, 16, 17, 18, and 21.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

(a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
(b) WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE;
(c) WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY INTENDED RESULT;
(d) WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS;
(e) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR SUITABILITY OF ANY OUTPUT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, IN WHICH CASE THE ABOVE EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY:

(a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
(b) LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
(c) DAMAGES ARISING FROM YOUR RELIANCE ON OR USE OF AI-GENERATED OUTPUTS;
(d) DAMAGES ARISING FROM THIRD-PARTY SERVICE FAILURES OR INTERRUPTIONS;
(e) DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR USE OF YOUR ACCOUNT;

WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE ONE (1) BILLING PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, IN WHICH CASE LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

18. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, licensors, service providers, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

(a) your access to or use of the Service;
(b) your use, deployment, or distribution of any Output, including any claims by third parties arising from the content of marketing materials or other materials produced using the Service;
(c) your violation of these Terms;
(d) your violation of any applicable law, regulation, or third-party right, including but not limited to intellectual property rights, privacy rights, and advertising regulations;
(e) any data you submit to the Service, including claims arising from unauthorized submission of personal or confidential data;
(f) your use of the Service in connection with regulated industries, including any claims arising from marketing claims in medical, legal, or financial contexts.

19. Force Majeure

The Company shall not be liable for any delay or failure in performance of the Service resulting from causes beyond its reasonable control, including but not limited to: acts of God; natural disasters; epidemics or pandemics; war, terrorism, or civil unrest; failure or interruption of third-party infrastructure, including cloud hosting providers, artificial intelligence service providers, payment processors, or internet service providers; government actions; labor disputes; or any other event beyond the Company’s reasonable control. In the event of a force majeure event, the Company’s obligations are suspended for the duration of the event.

20. Export Compliance and Sanctions

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. government sanctions or embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties, including the OFAC Specially Designated Nationals list. You agree to comply with all applicable U.S. and international export control laws and regulations in connection with your use of the Service. You may not use the Service in violation of any such laws.

21. Dispute Resolution, Arbitration, and Class Action Waiver

21.1 Informal Resolution.

Before initiating any formal dispute proceeding, you agree to contact the Company at https://vectyn.com/support and attempt to resolve the dispute informally. The Company will attempt to resolve the dispute within thirty (30) days of receiving notice. If the dispute is not resolved within that period, either party may proceed to arbitration as set forth below.

21.2 Binding Arbitration.

Except as provided in Section 21.4, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and the Company — including questions about the existence, validity, or termination of these Terms — shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms. The AAA Consumer Arbitration Rules are available at www.adr.org. Arbitration shall be conducted in the State of California. Judgment on any arbitration award may be entered in any court of competent jurisdiction.

21.3 Arbitration Costs.

For claims under $10,000, the Company will pay all AAA filing, administrative, and arbitrator fees unless the arbitrator determines the claim is frivolous. For claims of $10,000 or more, the AAA Consumer Arbitration Rules govern cost allocation.

21.4 Small Claims Exception.

Notwithstanding the foregoing, either party may bring an individual claim in small claims court in the county of your residence or in Santa Barbara County, California, provided the claim qualifies for small claims jurisdiction and remains an individual claim.

21.5 Class Action Waiver.

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. No arbitrator shall have authority to consolidate more than one person’s claims or to preside over any form of representative or class proceeding. If this class action waiver is found unenforceable with respect to any claim, that claim shall be severed and litigated in court, while all other claims proceed in arbitration.

21.6 Jury Trial Waiver.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

22. Governing Law

These Terms and any dispute arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

23. Non-Solicitation

During your use of the Service and for a period of one (1) year following termination of your account, you agree not to directly solicit, recruit, or hire any employee, contractor, or service provider of the Company whom you became aware of through your use of the Service.

24. Severability and Waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

25. Changes to Terms

The Company reserves the right to modify these Terms at any time. For material changes, the Company will provide at least thirty (30) days’ advance notice by email to the address associated with your account, by posting a prominent notice on the Service, or both. What constitutes a material change is determined at the Company’s sole discretion. Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of those Terms. If you do not agree to the revised Terms, you must stop using the Service before the effective date.

26. Entire Agreement

These Terms, together with the Privacy Policy and Cookies Policy incorporated herein by reference, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings.

Contact:
https://vectyn.com/support

Privacy Policy

Last updated: April 3, 2026

Vectyn (“Company,” “we,” “us,” or “our”) operates the website at https://vectyn.com and the services available through it (the “Service”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use the Service, and describes your rights with respect to that information.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly.

We collect the following information you provide when registering for or using the Service:

(a) Email address;
(b) Account credentials (hashed password and API key data);
(c) Business information submitted into the Service, including company descriptions, marketing avatar data, and related business inputs;
(d) Communications you send to us through support channels.

We do not collect physical mailing addresses or phone numbers unless you voluntarily provide them through a support or contact submission.

1.2 Usage Data.

We automatically collect information about how you interact with the Service, including:

(a) IP address and device identifiers;
(b) Browser type and version;
(c) Pages visited and features accessed;
(d) Timestamps and session duration;
(e) Usage metrics relating to system actions taken within the Service.

1.3 Generated Outputs.

The Service logs Outputs generated during your use of the Service for purposes of service operation, quality assurance, abuse prevention, and legal compliance.

1.4 Payment Information.

Payment transactions are processed by Stripe, Inc. We do not collect or store full payment card information. Stripe’s privacy practices are governed by its own privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

(a) To create and manage your account and provide access to the Service;
(b) To process subscription payments and manage billing;
(c) To generate Outputs through the Service in response to your inputs;
(d) To monitor usage and enforce usage limits and these Terms;
(e) To detect, investigate, and prevent fraudulent, abusive, or unauthorized activity;
(f) To improve the performance, reliability, and features of the Service;
(g) To communicate with you about your account, billing, and service updates;
(h) To comply with legal obligations and enforce our agreements.

3. AI Processing and Third-Party Data Transmission

Information you submit to the Service, including Input Data, business data, marketing avatar data, and related content, may be transmitted to and processed by third-party artificial intelligence service providers for the purpose of generating Outputs. By using the Service, you consent to this transmission and processing.

You are responsible for ensuring that any data you submit does not include personal data that you are not authorized to transmit to third-party AI systems. The Company’s transmission of Input Data to AI providers is governed by the data processing agreements between the Company and those providers.

4. Data You Submit on Behalf of Clients

If you use the Service as an agency subscriber and submit data relating to your clients, you represent and warrant that you have obtained all necessary authorizations from your clients to submit their data to the Service and to permit its processing as described in this Privacy Policy. You are solely responsible for the lawfulness of any client data submitted to the Service. The Company is not a party to any relationship between you and your clients and assumes no responsibility for client data.

5. Sharing of Your Information

We do not sell your personal information in the traditional sense. However, we may share your information with the following categories of parties:

(a) OpenAI: For processing Input Data and generating Outputs through the Service’s AI systems;
(b) Stripe, Inc.: For payment processing and subscription management;
(c) SendGrid (Twilio): For delivering transactional email communications;
(d) n8n: For workflow automation underlying the Service’s operations;
(e) Cloud hosting and infrastructure providers: For hosting and operating the Service;
(f) Law enforcement or regulatory authorities: Where required by applicable law, court order, or valid legal process;
(g) Successor entities: In connection with a merger, acquisition, or sale of all or substantially all of the Company’s assets, with advance notice provided to users.

When we share data with service providers, we require them to process data only as directed and for purposes consistent with this Privacy Policy.

Note regarding CCPA/CPRA: Some data sharing with analytics or advertising technology providers may qualify as a “sale” or “sharing” of personal information under California law even where no monetary consideration is exchanged. See Section 9 (California Privacy Rights) for your opt-out rights.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Account data is generally retained for the duration of your active subscription and for a reasonable period thereafter. Usage logs and Output records are retained as operationally necessary and in accordance with applicable legal requirements. Upon verified deletion requests, we will delete or anonymize your personal information except where retention is required by law.

7. Data Breach Notification

In the event of a data breach that affects your personal information and that is likely to result in a risk to your rights and freedoms, the Company will notify affected users within seventy-two (72) hours of becoming aware of the breach, to the extent practicable, by email to the address associated with your account. Notification will describe the nature of the breach, the categories of data affected, and the steps being taken to address it. The Company’s liability for breaches caused by third-party infrastructure providers or AI service providers is limited as set forth in the Terms and Conditions. You acknowledge that no method of data transmission or storage is completely secure.

8. Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encrypted transmission, and credential hashing. However, no security measure is perfect or impenetrable, and the Company cannot guarantee the absolute security of your information.

9. Your Rights — California Residents (CCPA/CPRA)

This section applies to residents of the State of California and supplements the information in this Privacy Policy.

9.1 Categories of Personal Information Collected.

In the preceding twelve (12) months, we have collected the following categories of personal information as defined under CCPA/CPRA:

Category A — Identifiers: email address, IP address, account identifiers. Collected: Yes.
Category B — California Customer Records Information: account credentials. Collected: Yes.
Category D — Commercial Information: subscription records, transaction history. Collected: Yes.
Category F — Internet or Network Activity: usage data, pages visited, features accessed. Collected: Yes.
Category K — Inferences: usage patterns for abuse prevention and service improvement. Collected: Yes.
Category L — Sensitive Personal Information: account login credentials. Collected: Yes.

We do not collect Categories C (protected classifications), E (biometric), G (precise geolocation), H (sensory), I (professional/employment), or J (education).

9.2 Sources of Personal Information.

We collect personal information directly from you, automatically through your use of the Service, and from our service providers in connection with payment processing and service operation.

9.3 Business Purposes for Collection.

We collect personal information for the purposes described in Section 2 of this Privacy Policy.

9.4 Disclosure of Personal Information.

In the preceding twelve (12) months, we have disclosed personal information in Categories A, B, D, and F to service providers for business purposes as described in Section 5.

9.5 Sale or Sharing of Personal Information.

We do not sell personal information for monetary compensation. We may share personal information with analytics providers in ways that may qualify as “sharing” under CPRA for cross-context behavioral advertising purposes. You have the right to opt out of such sharing.

9.6 Sale of Personal Information of Minors.

We do not knowingly sell or share the personal information of individuals under the age of sixteen (16).

9.7 Your Rights Under CCPA/CPRA.

California residents have the right to:

(a) Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the third parties with whom we share it;
(b) Access: Receive a copy of the personal information we hold about you;
(c) Correct: Request correction of inaccurate personal information;
(d) Delete: Request deletion of your personal information, subject to exceptions required by law;
(e) Opt Out of Sale/Sharing: Direct us not to sell or share your personal information;
(f) Limit Sensitive Data Use: Request that we limit the use of sensitive personal information to purposes necessary to provide the Service;
(g) Non-Discrimination: Not be discriminated against for exercising any of these rights.

9.8 How to Exercise Your Rights.

To exercise any of your CCPA/CPRA rights, submit a verifiable consumer request to: https://vectyn.com/support. We will respond to verified requests within forty-five (45) days of receipt. We may extend this period by an additional forty-five (45) days where necessary with prior notice. We cannot respond to requests we cannot verify.

9.9 Do Not Sell or Share My Personal Information.

To opt out of the sale or sharing of your personal information, contact us at https://vectyn.com/support with the subject “Do Not Sell or Share My Personal Information.” We will process your opt-out request within fifteen (15) business days.

9.10 Authorized Agents.

You may designate an authorized agent to submit requests on your behalf by providing written authorization or a power of attorney. We may require verification of the agent’s authorization before processing the request.

10. Your Rights — European Users (GDPR)

This section applies to individuals located in the European Economic Area, the United Kingdom, or Switzerland (“EU Users”).

10.1 Data Controller.

For purposes of the GDPR and equivalent legislation, Vectyn is the data controller of personal information collected through the Service. Contact: https://vectyn.com/support.

10.2 Lawful Basis for Processing.

We process personal data under the following lawful bases:

(a) Contract Performance (Article 6(1)(b)): Processing necessary to provide the Service under your subscription agreement, including account management, Output generation, and billing;
(b) Legitimate Interests (Article 6(1)(f)): Processing necessary for fraud prevention, security, abuse detection, service improvement, and legal claim defense, where such interests are not overridden by your rights;
(c) Legal Obligation (Article 6(1)(c)): Processing required to comply with applicable legal obligations;
(d) Consent (Article 6(1)(a)): Where we rely on consent for specific processing activities, including certain marketing communications, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

10.3 International Data Transfers.

If you are located in the EEA, UK, or Switzerland, your personal data may be transferred to and processed in the United States or other countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we rely on appropriate safeguards including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.

10.4 Your Rights Under GDPR.

EU Users have the following rights:

(a) Right of Access (Article 15): Request a copy of personal data we hold about you and information about how it is processed;
(b) Right to Rectification (Article 16): Request correction of inaccurate or incomplete personal data;
(c) Right to Erasure (Article 17): Request deletion of personal data where it is no longer necessary, consent has been withdrawn, or processing is unlawful, subject to legal exceptions;
(d) Right to Restriction of Processing (Article 18): Request that we limit processing of your personal data in certain circumstances;
(e) Right to Data Portability (Article 20): Receive personal data you have provided to us in a structured, commonly used, machine-readable format and transmit it to another controller, where technically feasible;
(f) Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing purposes;
(g) Right to Withdraw Consent: Where processing is based on consent, withdraw consent at any time.

10.5 Exercising GDPR Rights.

Submit requests to https://vectyn.com/support. We will respond within thirty (30) days of receipt. We may extend this period by two additional months for complex or numerous requests with prior notice.

10.6 Right to Lodge a Complaint.

You have the right to lodge a complaint with the data protection supervisory authority in your EU member state, or with the UK Information Commissioner’s Office if you are located in the United Kingdom.

10.7 Retention Periods.

We retain personal data for as long as your account is active and for a period of up to three (3) years following account termination to comply with legal obligations, resolve disputes, and enforce agreements, unless a longer retention period is required by law.

10.8 Provision of Data.

Providing your email address and account credentials is a contractual requirement for use of the Service. Failure to provide this information will prevent access to the Service. Other data inputs are optional but may affect the quality of Outputs generated.

11. Children’s Privacy

The Service is not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from anyone under eighteen. If you are a parent or guardian and believe your child has provided personal information to us, contact us at https://vectyn.com/support and we will delete the information.

12. Links to Third-Party Services

The Service may contain references or links to third-party websites or services. We have no control over and assume no responsibility for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Do Not Track

Our Service does not respond to Do Not Track signals transmitted by web browsers. Third-party analytics or advertising services we use may have their own Do Not Track policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you by email to the address associated with your account and by posting a prominent notice on the Service at least thirty (30) days before the change takes effect. Continued use of the Service following the effective date of any revised Privacy Policy constitutes your acceptance of the revised policy.

Contact:
https://vectyn.com/support

Cookies Policy

Last updated: April 3, 2026

This Cookies Policy explains how Vectyn (“Company,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on https://vectyn.com (the “Website”) and the services available through it. Please read this policy together with our Privacy Policy.

1. What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function, to function more efficiently, and to provide information to the website operator. Cookies set by the website operator are called “first-party cookies.” Cookies set by parties other than the website operator are called “third-party cookies.”

Cookies may be “session cookies,” which are deleted when you close your browser, or “persistent cookies,” which remain on your device for a set period or until you delete them.

2. Cookies We Use

2.1 Essential Cookies (First-Party, Session)

These cookies are strictly necessary for the Website to function and cannot be disabled without impairing the Service. They are used to authenticate users, maintain session state, prevent unauthorized access, and enable core Service functionality. Without these cookies, features you have requested cannot be provided.

Examples: Session authentication tokens, CSRF protection tokens.

2.2 Functionality Cookies (First-Party, Persistent)

These cookies allow the Website to remember choices you make, such as your login state and preferences, so you do not need to re-enter information on each visit.

Examples: Login state persistence cookies.

2.3 Cookie Consent Cookies (First-Party, Persistent)

These cookies record whether you have accepted or declined the use of non-essential cookies so that your preference is remembered on subsequent visits.

2.4 Analytics Cookies (Third-Party, Persistent)

If analytics tools are used on the Website, these cookies collect aggregated, anonymized information about how visitors use the Website, including pages visited, time on site, and referral sources. This information is used to improve the Website and Service. Analytics cookies do not identify you personally.

2.5 Targeting and Advertising Cookies (Third-Party, Persistent)

We do not currently deploy advertising or remarketing technology on the Website. If advertising cookies are introduced in the future, this policy will be updated prior to their deployment, and consent will be obtained before any such cookies are activated. Your cookie consent preferences will be presented at that time.

3. Third-Party Cookies

Some cookies placed on the Website are set by third-party services that appear on our pages. These third parties have their own privacy and cookie policies, and we do not have control over their cookies or the information they collect. Where third-party services are in use, they are identified in Section 2 above.

4. Legal Basis for Cookies (EU/UK Users)

For users in the European Economic Area or United Kingdom, essential cookies are placed on the basis of legitimate interest or contractual necessity, as they are required for the Service to function. All other cookies are placed only with your prior consent, which you may give or withdraw through our cookie consent mechanism or through your browser settings.

5. Your Choices and How to Control Cookies

You have several options for controlling cookies:

5.1 Cookie Consent Tool.

When you first visit the Website, you will be presented with a cookie consent notice that allows you to accept or decline non-essential cookies. You may update your preferences at any time.

5.2 Browser Settings.

You can configure your browser to refuse all or some cookies, or to alert you when cookies are being set. Instructions for managing cookies in common browsers are available at the browser’s official support pages. Note that disabling essential cookies will impair or prevent your use of the Service.

5.3 Third-Party Opt-Out Tools.

For analytics and advertising cookies, you may opt out through:

Network Advertising Initiative: http://www.networkadvertising.org/choices/
Digital Advertising Alliance: http://optout.aboutads.info/
European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/

Please note that opt-outs are browser-specific and device-specific. If you change browsers or delete cookies, you may need to opt out again.

6. Changes to this Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, applicable law, or our use of cookies. We will post any changes on this page with an updated effective date. We encourage you to review this policy periodically.

Contact:
https://vectyn.com/support